Privacy Policy

This website is operated by TCBL (The Cook Berks Ltd), trading as The Cook, located at 31 Kings Reach, Slough SL3 7QE, United Kingdom. We can be contacted via WhatsApp at +44 7591 332466. We are committed to protecting your personal information and being transparent about how we use it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following personal information from you:

• Your name and contact details (phone number, WhatsApp)
• Order history and preferences
• Membership and subscription details
• Event catering enquiry details
• Bank transfer reference details for payment reconciliation
• Messages you send us via WhatsApp

We do not collect payment card information. All payments are made via bank transfer.

• Process and fulfil your orders
• Manage your chapati subscription or membership
• Respond to catering enquiries and quote requests
• Send order confirmations and delivery updates
• Maintain our customer portal and account records
• Improve our services

We will never sell or share your personal data with third parties for marketing purposes.

• Contract — processing is necessary to fulfil your order or subscription.
• Legitimate interests — to manage our business operations and improve our services.
• Legal obligation — to comply with applicable laws, such as tax and accounting requirements.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Order and payment records are kept for a minimum of 6 years in line with UK tax legislation. You may request deletion of your account data at any time by contacting us.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us via WhatsApp at +44 7591 332466. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This website uses only essential cookies required for the site to function (such as session tokens for the customer portal). We do not use tracking or advertising cookies.

• WhatsApp (Meta Platforms) — used for order communication and customer support. Messages sent via WhatsApp are subject to Meta's own privacy policy.
• Replit — our website and customer portal are hosted on Replit's infrastructure. Data is processed in accordance with their data processing terms.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch: